Cancellation and Refund Policy
- Since all orders are customized as per the customer's requirement and are perishable in nature, refund on any cancellation is not possible once the order is accepted at cakes club end. If cancelled within 15 mins of the order 50% refund shall be instated.
- It is required that 1-day prior notice of cancellation be given for regular cakes and 1-days prior notice be given for Large or Special Cakes if ordered 2 days in advance. Refund charges of 15% per order shall be applicable.
Cancellation of Order shall be mailed by the customer at firstname.lastname@example.org with the Subject : " Cancellation Request" and specifying in the mail :
- Order ID
- Reasons for Cancellation
- cakes club will issue a refund to the same card/account/medium through which you have made the payment in case of cancellation
- All refunds shall be made within the period of 7-10 working days from the date of cancellation.
- It is entirely up to cakes club discretion, to change, cancel, refund or otherwise offer any other option to the customer.